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Refund Policy

1. Under what circumstances when refund is possible?

Refund is possible under the following circumstances:

a. If order is cancelled upon request.

For order cancellation, you may call at +91-9474325329 or send a mail to contact@KolkataFlorist.in

The amount of refund regarding order cancellation is as follows:

Amount to Refund Condition

100%         When Credit Card has not been charged and flowers/gifts have not been ordered from supplier. 

90%           When Credit Card has been charged and flowers/gifts have not been ordered from supplier.

30%           After flowers/gifts have been ordered from supplier.

0%             After flowers/gifts leaves our shop/office.

b. If the recipient is not satisfied with the kind of flowers/gifts delivered.

If the recipient is not satisfied with the quality of flowers/gifts delivered due to flowers not being fresh at the time of delivery, the customer who ordered flowers/gifts will be given 100% refund, subject to the other points of our terms & condition like:

» the recipient refuses to accept the Flowers/Gifts and returns the same immediately at the address stated on the Delivery Order with intact condition. AND 

» Customer writes a mail to us about the reason of not being satisfied. Please write down the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will help us to make improvement in our customer service.

c. If flower/gift type is unavailable.

The website reserves the right to substitute the products with similar product of same or higher value, if ordered flower/gift type is not available (e.g. due to shortage in supply) at that particular moment. No refund request will be accepted for this reason.

d. If delivery location is beyond our coverage.

In case, any delivery location is out of our specified city list or any area is not accessible for any reason beyond our control.

2. How is the refund procedure being carried out?

Refund will be processed within three days only when any one of the above mentioned criteria is fulfilled. You will receive a refund notification via email, once the refund has been successfully processed. Keep this refund notification safely to check against your monthly credit card bill.

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